My booking page isn't showing

When your booking page is offline, customers who open the link see "This booking page isn't available" and a note to contact you directly. Work through the checks below in order. Most of them are on Booking Page.

The whole page says it isn't available

The page is public only while all of these are true:

1. Accept online bookings is on, and saved. Turning the switch on does nothing until you select Save. Once saved, the card shows your link.
2. Stripe can take charges. If the Booking page card shows "Your booking page is offline because Stripe charges are disabled on your account", open the Online payments card and finish or fix your Stripe setup. A page also goes offline when Stripe is disconnected. See Online payments with Stripe.
3. Your PartyPad subscription is active. A lapsed or unpaid subscription stops online bookings. Check the status badge on Billing. See Plans and billing.

Also check the link itself. It ends in your account's short name, as shown in the Booking page card. An old or mistyped link shows the same "isn't available" message.

The switch won't turn on

The settings page tells you what's missing:

• "Connect Stripe above first." Connect your Stripe account in the Online payments card.
• "Mark rentals as Show on booking page in Inventory first." At least one rental has to be published. Select Open Inventory.
• A sales tax message when you save. Enter your rate under Sales tax rate (%), or 0 if you don't charge tax, and save.
• "Add at least one delivery zip, or turn off 'Refuse zips not in the table'". Add a zip under Delivery area, or let other zips book at a default fee.

A rental is missing from the page

In Inventory, look at the item's badge:

• No badge: Show on booking page is off. Edit the item and turn it on.
• Published, but hidden: the item is published but breaks a rule. Hover the badge, or open the item, to see which one. It has no daily rate above $0, its status isn't Active, or it's marked unavailable.

The Booking page card shows how many rentals are live. If that number looks low, filter Inventory by On booking page to compare.

Items with the type Game don't appear with the main rentals. They're offered in the add-ons step that follows. See Inventory.

Customers can't book a date

• The date is inside your Lead time (hours).
• The date is on your Blackout dates list.
• The rental is longer than Max rental days.
• The day already has as many bookings as Max bookings per day.
• Every unit of that rental is already out on that day. Every order counts, not only online ones, and an unpaid checkout holds its rentals for 35 minutes.

Customers can't pick a time

Each hour between Crews start and Crews finish takes as many deliveries and pickups as Crews (stops per hour). An hour already holding that many stops, from any of your orders, is full. Raise the crew count or widen the hours if you can cover more.

Customers can't book at their address

With Refuse zips that are not in the table on, only the zips in your delivery table can book. Add the zip, or turn refusal off and set Delivery fee for other zips ($).

The page doesn't show on my website

See Put the booking page on your website for the right snippet, including the separate one for Wix.