Fair and Transparent Terms

Core Services

• Event management and rental business software
• Contractor coordination tools for the team you employ
• Task management and scheduling
• A branded customer portal and reporting
• Performance tracking and analytics

Service Availability

Our services are available to businesses and contractors in supported geographic areas.

Account Types

• Business Accounts: For event rental companies and operators
• Contractor Accounts: For delivery and setup professionals
• Admin Accounts: For business owners and managers

Registration Requirements

• Accurate and complete registration information
• Valid email address and phone number
• Authority to bind the business whose account you are creating

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

Free Tier ($0)

• Full event management system
• Customer database and inventory tracking
• Unlimited scheduling and task management
• Reporting, mobile contractor app, and branded portal
• Up to 25 team members
• No API access or webhook notifications

Professional Tier ($99/month)

• All Free features
• Unlimited team members
• API access
• Webhook notifications
• Priority support

Enterprise Tier (custom pricing)

• All Professional features
• Bulk operations
• Custom integrations
• Advanced reporting
• Terms negotiated individually; any service-level commitments are those stated in your signed agreement

Subscription Fees

• Free Tier: $0. No payment method is required.
• Professional Tier: $99 per month, billed monthly
• Enterprise Tier: custom pricing agreed in writing
• Paid fees are due in advance and non-refundable unless otherwise stated
• Paid plans are charged only after you subscribe and provide a payment method. You may cancel at any time, which stops all future charges; your paid features remain available through the end of the billing period you have already paid for.

Contractor Commissions

• PartyPad charges no commission or revenue share on contractor payments
• Detailed payment reporting available in your dashboard

Payment Processing

Subscription payments are processed by Stripe. You authorize us to charge your designated payment method for your PartyPad subscription. PartyPad does not process payments between you and your own customers.

Sales Tax

Prices are exclusive of tax. Any applicable sales, use, or similar tax is calculated based on your billing address and added to your subscription charge.

Late Payments & Suspension

Accounts with overdue payments may be suspended. A $25 late fee may apply to payments more than 15 days overdue.

Your Contractors, Your Relationship

PartyPad is software you use to manage contractors you have sourced and engaged yourself. We are not a marketplace or staffing agency: we do not supply, introduce, employ, or contract with your contractors, and we are not a party to your agreements with them.

Vetting Is Your Responsibility

PartyPad performs no background checks, insurance verification, licensing checks, or vetting of any kind on the contractors you add to your account. Confirming that a contractor is qualified, insured, and legally able to perform the work is entirely your responsibility.

What the Software Provides

• Task assignment and scheduling for your own team
• A mobile app for your contractors, with photo confirmations
• Location and status tracking on active tasks
• Your own performance ratings and notes on your contractors

Contractor Disputes

Disputes between you and your contractors are between you and your contractors. PartyPad is not involved in and is not liable for contractor performance, conduct, payment, or classification.

Business Users

• Provide accurate event and customer information
• Treat contractors professionally and fairly
• Pay contractors promptly for completed work
• Maintain appropriate business licenses and insurance
• Comply with local laws and regulations

Contractor Users

• Maintain valid insurance and required certifications
• Provide professional, reliable service
• Follow safety protocols and best practices
• Communicate effectively with businesses and customers
• Complete assigned tasks according to specifications

All Users

• Use the platform in accordance with these terms
• Respect intellectual property rights
• Maintain account security and confidentiality
• Report violations and suspicious activity

PartyPad Property

The PartyPad platform, including software, designs, trademarks, and content, is owned by PartyPad and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary materials.

User Content

You retain ownership of content you upload but grant PartyPad a license to use, display, and process your content as necessary to provide our services.

Third-Party Content

Respect third-party intellectual property rights. Report any copyright infringement to our designated agent.

Key Privacy Points

• We collect information necessary to provide our services
• We use industry-standard security measures
• We do not sell personal information to third parties
• You have rights to access, update, and delete your data

Service Uptime

We work to keep the service continuously available but do not guarantee uninterrupted service and offer no uptime SLA on the Free or Professional plans. Scheduled maintenance will be announced in advance when possible.

Support Levels

• Starter: Basic support via help center and email
• Professional: Priority support with faster response times
• Enterprise: Dedicated account manager and phone support

Service Modifications

We may modify, update, or discontinue features with reasonable notice. Material changes affecting paid services will include migration assistance.

Service Limitations

• PartyPad is a platform connecting businesses with contractors
• We do not guarantee contractor availability or performance
• We are not responsible for contractor work quality or damages
• Users assume responsibility for contractor selection and management

Liability Limits

Our total liability for any claims related to our services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify PartyPad against claims arising from your use of our services, violation of these terms, or infringement of third-party rights.

Termination by You

• Cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months or unused services
• Data export available for 30 days after cancellation

Termination by PartyPad

We may suspend or terminate your account for violations of these terms, non-payment, or other reasons with appropriate notice when possible.

Effect of Termination

• Access to paid features ends immediately
• Data retention according to our Privacy Policy
• Outstanding payments remain due
• Survival of applicable terms (liability, disputes, etc.)

Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in the courts of San Antonio, Texas.

Dispute Process

1. Contact our support team to attempt resolution
2. Participate in good faith mediation if requested
3. Binding arbitration for disputes over $10,000
4. Small claims court for smaller disputes

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.

Modification Process

• Post updated terms on this page with new effective date
• Email notification for material changes
• 30-day notice period for significant modifications
• Opportunity to cancel before changes take effect

Acceptance of Changes

Continued use of our services after the effective date constitutes acceptance of the updated terms. If you disagree with changes, you may cancel your account.

Version History

Previous versions of these terms are available upon request for your records.